Frequently Asked Questions – Accident Repair Services

1. What should I do immediately after an accident?

• Ensure everyone is safe and call emergency services if needed.
• Move your vehicle to a safe location if possible.
• Take photos of the damage and scene.
• Contact your insurance company to report the accident.
• Call G&C Auto Body — we can assist you through the next steps.

2. Do I need to get multiple repair estimates for my insurance company?

No. California law does not require you to get multiple estimates. You have the right to choose the repair shop you trust. We work directly with many insurance companies and can coordinate your claim and repairs seamlessly.

3. Can I choose where to have my car repaired?

Yes! You have the legal right to choose any repair facility — regardless of your insurance company’s recommendations. G&C Auto Body works with all major insurance providers and advocates for the highest quality repairs for our customers.

4. Do you work with my insurance company?

Yes, we work with all major insurance companies. We’ll handle the communication, documentation, and billing directly with your insurer to help reduce your stress and streamline the process.

5. How long will my repairs take?

Repair times vary based on the extent of damage, parts availability, and your insurance company’s approval process. After the initial estimate, we’ll provide a projected timeline and keep you updated every step of the way.

6. Will you provide a rental car while my vehicle is being repaired?

Yes. If you have rental coverage through your insurance, we can coordinate with the rental agency to get you into a vehicle quickly. If not, we can help arrange a rental at competitive rates.

7. What if my vehicle is not safe to drive after the accident?

If your vehicle isn’t drivable, call us — we offer towing assistance and can have your car brought directly to our nearest location. We’ll start the repair process right away and keep you informed.

8. How do I get a repair estimate from G&C Auto Body?

You can schedule a free estimate by:

• Visiting any of our G&C Auto Body locations
• Calling us to schedule an appointment
• Uploading photos through our online estimate tool on our website

9. Will the repairs be guaranteed?

Absolutely. We stand behind our workmanship with a lifetime warranty on all collision repairs for as long as you own your vehicle.

10. Will my car look and drive the same after repairs?

Yes. We use OEM-quality parts, state-of-the-art equipment, and certified technicians to ensure your vehicle looks and performs as it did before the accident. Safety, structural integrity, and aesthetics are our top priorities.

11. What if additional damage is found after the repairs start?

It’s common to find hidden damage once repairs begin. If that happens, we’ll notify you and your insurance company right away. We’ll submit a supplemental claim and get approval for any additional work needed — without delaying the process.

12. Do you use original manufacturer (OEM) parts?

We prefer using OEM parts whenever possible. The type of parts used may depend on your insurance policy and your preferences. We’ll always discuss your options with you before starting repairs.

13. How will I know when my car is ready?

We’ll keep you informed with regular updates via phone, text, or email — whichever you prefer. You’ll be notified as soon as your vehicle is ready for pickup.

14. What should I do when I come to pick up my vehicle?

When your repairs are complete, we’ll walk you through everything we’ve done, review the final invoice, and ensure you’re completely satisfied. We’ll also give you a copy of your lifetime warranty

15. What makes G&C Auto Body different from other shops?

• Family-owned & operated since 1972
• Certified technicians trained in the latest repair technologies
• Top-rated customer service and transparent communication
• State-of-the-art facilities throughout Northern California
• Lifetime warranty on all repairs

Still have questions?
📞 Call us anytime or stop by your nearest G&C Auto Body location. We’re here to help you get back on the road safely and confidently.